We dispatch all off the shelf orders within 2 working days of receipt of order, Shipping charges are calculated, to cover the cost of shipping.
Returns
We will accept returns of any product purchased from us within 14 days of your receipt. We cannot accept returns of regalia that has been manufactured as a special order, unless some fault in the manufacturing process has deemed the item unfit for use, damaged or not to your specification. Where possible we will replace the item, or refund money where appropriate
Cancellations
In line with current selling regulations, we will refund you upon receipt of any regalia, should you wish to cancel your order.
The items must be packed as they were received in there original packaging
We reserve the right to make a charge for returns to cover our postage costs to you (if free postage or subsidised) and returning the items, if applicable.
All return Items must be posted by recorded delivery, and a postage receipt obtained.
We cannot accept responsibility for items lost in the postal system whilst in transit back to us, or items that have been used.
